Term and Conditions

1. User Access and Responsibilities

By accessing our website, you agree to use it for lawful purposes only. You are responsible for ensuring that your use of the site complies with all applicable laws and regulations. Any unauthorized use of the site may result in termination of your access.

2. Product and Service Description

ClimbPro Store offers a wide range of outdoor gear, including Alpine & Ice Gear, Backpacks, Carabiners, Hiking Clothing, Hiking Footwear, Hydration products, Rock Climbing Clothing, and Rope Devices. We strive to provide accurate descriptions and images of our products. However, slight variations in color or design may occur due to manufacturing differences.

3. Order and Payment Terms

All orders are subject to availability and confirmation of the order price. We accept payments via Visa, MasterCard, JCB, and PayPal. Once your payment is confirmed, your order will be processed within 1-2 business days. During peak seasons or holidays, processing times may be slightly longer.

We offer two shipping options:

• Standard Shipping: Delivered via DHL or FedEx, with an estimated delivery time of 10-15 business days after shipment. Shipping fee is $12.95.
• Free Shipping: Available for orders over $50, delivered via EMS with an estimated delivery time of 15-25 business days after shipment.

4. Returns and Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges policy. To be eligible for a return or exchange, your item must be:

• Unused and in its original condition.
• In the original packaging with all accessories and documentation included.
• Accompanied by proof of purchase.

Non-returnable items include Hiking Footwear and Hydration Products due to safety and hygiene reasons. To initiate a return or exchange, please contact us at [email protected] within 15 days of receiving your order.

5. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of ClimbPro Store and is protected by international copyright laws. Unauthorized use of any content may violate copyright, trademark, and other laws.

6. Limitation of Liability

ClimbPro Store shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our website or products. Our liability is limited to the maximum extent permitted by law.

7. Contact Information

If you have any questions about our terms and conditions, please contact us at:

Email: [email protected]

Address: 1509 McVaney Road, Asheville, US 28801

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the United States. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of the United States.