At ClimbPro Store, we understand that getting your gear on time is crucial for your adventures. That’s why we’ve streamlined our delivery process to ensure you receive your products as quickly and efficiently as possible. Whether you’re gearing up for a challenging climb or a long hike, we’ve got you covered.
Shipping Options
We offer two main shipping options to cater to your needs:
- Standard Shipping: For those who need their gear a bit faster, we use DHL or FedEx. This option costs $12.95 and typically delivers within 10-15 business days after dispatch.
- Free Shipping: For orders over $50, we offer free shipping via EMS. This option usually takes 15-25 business days after dispatch.
Order Processing
Once you place your order, our team works diligently to process it within 1-2 business days. This ensures that your gear is packed and ready for dispatch as quickly as possible.
Delivery Areas
We ship globally, with the exception of some remote areas in Asia and other regions. If you’re unsure whether we deliver to your location, feel free to contact us at [email protected].
Tracking Your Order
Once your order is dispatched, you’ll receive a tracking number via email. This allows you to monitor the progress of your shipment and estimate its arrival time.
Returns
We want you to be completely satisfied with your purchase. If for any reason you need to return an item, you have 15 days from the date of receipt to do so. Please ensure the item is in its original condition and packaging.
Contact Us
If you have any questions about your order or need assistance with delivery, our customer service team is here to help. Reach out to us at [email protected], and we’ll be happy to assist you.
Thank you for choosing ClimbPro Store for your outdoor gear needs. We look forward to being a part of your next adventure!